Our Services

We offer 3 different support packages to our clients, Silver, Gold and Platinum, dependent on your needs.  All services have access to the ‘family app’, further details about this feature can be found on our family app page.  We also pay for all our clients to have access to an independent telephone advice line. See below for further details.

Support Packages Details:-

service-level-silver

This service includes one phone call each day from your Care Companion, at the same time to check on your wellbeing.

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This service includes two phone calls each day, morning and evening from your Care Companion to check on your wellbeing.

service-level-platinum

This service includes access to our On-Call service and two longer Companion calls each day from your Care Companion.  You will have access to our Supervisors who are qualified Care Companions should you have any issues or concerns throughout the day. This service is available between 9am and 9pm each day.

What is the independent advice line?

All our employees, client’s and next of kin also have access to an independent information and advice line, which offers general advice and information on:

  • bereavement and loss
  • consumer rights
  • disability and illness
  • legal advice; debt management
  • elder care information
  • family issues
  • wills and inheritance
  • consumer issues
  • housing
  • faulty goods etc. 

You are also entitled to 6 hours of telephone counselling per year, by a trained counsellor.  These services are confidential, My Call 2 Care will not know who uses this service unless the individual personally chooses to tell us. We do receive statistics to show how many people use the service and the broad types of issues that are raised, but no information is ever passed on which could potentially identify you.  This service is available 24 hours a day and is commissioned and paid for by My Call 2 Care and delivered by experts in their own field.


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